Blue Turtle offers new Remedy with Smart IT solution, to be launched at BMC Engage 2014 Conference

Blue Turtle has announced that BMC Software will further expand its Remedy IT Service Management (ITSM) offering with Remedy with Smart IT. This newly added tool will be launched at the BMC Engage (13-16 October 2014) to be held in Florida.

BMC Engage 2014 is an IT management conference where BMC customers, partners, IT practitioners , and product experts will share insights and best practices to support the delivery of digital services and drive business transformation.

“At Blue Turtle, we are excited to be attending this event and deepen our understanding of the trends and technologies around IT management and we hope to keep current with advances in the industry’s leading set of tools,” says Francois Seegers, Product Manager at Blue Turtle Technologies.

Blue Turtle, as the sole BMC Elite Partner in the Southern African region, has streamlined environments in various industries and for multiple customers, integrating their systems using BMC Remedy ITSM.

This BMC Remedy IT Service Management Suite helps IT organizations demonstrate their business value by reducing complexity and costs while making customer support, change, asset and request management a seamless, integrated process.

The newly added Remedy Smart IT suite provides:

Intelligent Interactions:

More insight, less effort. Formless interactions and data-driven insights make for a more productive and knowledgeable staff.

Beautiful Experience:

More functionality. Fewer clicks. Faster learning and higher user adoption provide better customer satisfaction with a modern user experience.

Mobile First:

Same service desk, any device. Get responsive service delivery from anywhere. Always up to date with instant access even while remote.

Collaborative Knowledge: 

Real-time, every time. Embrace a new paradigm where knowledge is enabled not only by articles, but through instant service desk collaboration.