Incident & Problem
Building an effective foundation for ITIL Incident Management and ITIL Problem Management is a critical step in the delivery of high-performance IT services.
Blue Turtle bring you HEAT ITSM & Desk Service Management software.
HEAT Service Management is robust, highly flexible ITSM software, built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance.
With HEAT Service Management solutions you can easily request a service or change, plan for appropriate remediation measures, automatically approve and authorize the request, implement the change to your users, audit the successful completion and service level agreements associated with the change, and control your services portfolio on an ongoing basis to ensure enhanced service quality and customer satisfaction.
As HEAT Service management is a Multi-Tenant system, it can be scaled out across multiple Business Units (BUs), for example Facilities, HR & Finance; without each BU even being aware that they are using the same backend.
HEAT Service Management can help you maximise operational efficiencies, reduce IT costs, and improve service quality and compliance.
With HEAT, you will:
- Reduce service desk call volume by up to 80% – Maximising Operational Efficiencies
- Reduce downtime due to unplanned or unapproved changes by up to 75% – cutting IT costs
- Reduce number of status calls received by up to 80% – Improving Service Quality and Compliance