IT Service Management (ITSM)
IT Service Management (ITSM) addresses the implementation and management of quality information technology services.
Effective IT service providers understand the role of people, processes and the technology involved in developing and maintaining ITSM solutions. Customer-centric services and building customer relationships have become crucial in securing organisational success.
ITSM focuses on providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
IT Service Management discipline typically include:
- Service Desk (Incident and Problem Management)
- Change and Release Management
- Asset Management
- Configuration Management
- Service Level Management
- Knowledge Management
- Self-Service (Service Request Management)
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