Manager of Managers
Delivering effective IT Services in today’s complex IT landscape suggests that we move away from managing separate technology silos to a single-pane-of-glass-view of all enterprise technology events.
Blue Turtle’s Manager of Manager’s preferred solution is the well-known Interlink Software – Business Enterprise Server. This solution delivers a highly scalable, dynamic IT Operations Management console; designed for the 21st century data centre with high performance event management and service-aware automation capabilities.
Move away from managing separate technology silos within the enterprise to a consolidated view of your entire organisation’s technology events that will be filtered, cleaned of all duplications, reformatted and prioritised based on technical impact.
For more information
The following capabilities are provided via a no-coding graphical user interface. Interlink Software – Business Enterprise Server (BES) delivers the following Event management capabilities:
- Support for a Common Alert Format (CAF) – BES parses a variety of event formats and metrics into a clear, consistent set of alert fields. This capability is provided by a supporting graphical tool offering a single point of maintenance and administration for the CAF.
- A role based HTML 5 compliant Web Dashboard flexible enough to support all types of users from read-only to full command-and-control as well as the Network Operation Centre (NOC) or Data Centre video wall.
- A true web based user interface just requiring a modern web browser supporting HTML 5 rather than a JVM, .NET framework, download of a full Java application, or the requirement to install a full Windows application.
- Alert management capabilities to enable the synchronisation of real-time alerts with incident management systems. Available functions include: assign, close, supervisor assign, and add comment.
- Support for the triggering of local programs on the user’s PC, or remote programs at the BES or connected systems with the option to pass alert fields from a highlighted (selected) alert as parameters to the program being called.
As with all of our preferred solutions, the Interlink Software – Business Enterprise Server software has been selected to offer you peace of mind and increase the efficiency of your processes.
Other benefits your business will experience include:
- The ability to swiftly determine root cause; reduce downtime and improve mean time to repair (MTTR).
- Direct support staff to resolve faults based on their criticality.
- Automatically identify which group or individual is responsible for resolving any given fault.
- Enjoy improved operational efficiency due to the fact that support staff are provided a single “enterprise console” for managing IT events.