Transform your service desk.
Our service desk solutions go beyond the help desk to deliver a wide range of business services and customer support. Service desk solutions can be customised to suit your unique IT infrastructure.
Blue Turtle recommend the BMC Remedy Service Desk.
- BMC Remedy enables comprehensive, best-practice-based incident and problem management processes
- Intuitive, easily adopted, enterprise-scale technology
- Optimised for today’s mobile enterprises
- BMC Remedy Service Desk can be managed “on the go” via applications supporting the majority of mobile platforms
For more information
- Access IT services and information with intuitive self-service capabilities via social media and mobile applications
- Streamline service delivery with a scalable, secure platform
- Choose a delivery model that suits your business: On-premises for added control and visibility; or Cloud-based to reduce operating costs
- Service level agreements
- Automated e-mail notifications
- Automated ITIL® processes
- Built-in best practices
- Customisable reports
- Mobile web for technicians
- Self-service options
- Flexible deployment and licensing options
- Easy functionality additions as needs change