Metrics that Matter: A Better Balanced Scorecard for IT
To succeed, every function in an organisation must establish business goals with specific, measurable target metrics. This is no different for the IT Department. Well-designed metrics serve both as an indicator of progress for management and as a clear prescription for action by front-line IT staff. In order to effectively manage IT infrastructure, a strategic use of metrics is imperative.
Northcraft Analytics is the leading provider of Business Intelligence Applications for Enterprise IT.
The solutions offers a broad suite of BI applications for IT Service and Operations Management, including coverage for 10 of the 24 ITIL process areas out of the box.
KPI’s, Performance Metrics & Targets, Volumes, Averages, Outages and Performance Metrics for IT Service Management across the following disciplines:
- Incident Management
- Problem Management
- Change Management
- Asset and Configuration Management
- Service Level Management
- Release Management
- Knowledge Management
- Request Management
- Event & Availability Management
Comprehensice Analytics, Dashboards & Reporting for IT Service & Operations Management.
- Common KPI Reporting system across multiple ITSM systems
- Over 1,500+ metrics and 200+ KPIs for key IT process areas
- Quick implementation& Ease of Use
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