Service level measurement, tracking and analysis are key to successful service delivery, continuous service improvement and customer satisfaction.
Measure the Quality of Service your ITSM customers expect.
Northcraft’s Advanced Metrics for IT Service Management suite places the analytical platform that is available to other critical operational departments in the hands of IT managers.
Each of our modules, designed specifically for one of the core IT processes, presents a dashboard of Key Performance Indicators and a suite of standard reports designed to quickly discover the root causes of performance, or lack thereof.
The solution also provides an interface for building ad-hoc reports directly in your web browser or in Microsoft Excel™, delivering the most robust set of business intelligence metrics available for IT Service Management.
- Advanced Metrics – Over 2,000 pre-calculated metrics and KPIs for ITIL Service Support, Delivery, Transition & Operations processes that are designed to be external and accurate.
- Executive Dashboards – Evaluate operational performance at a glance with executive dashboards. View as a standalone webpage or integrate easily into SharePoint.
- BMC Remedy ITSM Integration – Move seamlessly from web-based reports to individual items (Incidents, Changes, etc…) in BMC * Remedy ITSM to address urgent items directly.
- Standard Report Suite – Uncover value immediately with highly functional out of the box reports.
- Ad-Hoc Reporting – Build your own reports directly in a browser or MS Excel™ with our integrated reporting environment.
What if you could finally see the bottlenecks in your Incident Assignment process?
Who is holding up these approvals for change requests that are harming my organizational agility?
Can you instantly find the Incidents that have breached your Service Level Agreements?
How about doing all of that without BI development?
Make it all happen with Northcraft ServiceNow™