Cognitive service management that

delivers 354% ROI for your enterprise

BMC Helix

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Deliver everything-as-a-service with intelligent,
omni-channel service experiences

  • Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution
  • Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations
  • Chatbots and virtual agents help deflect L0/L1/L2 tickets to lower support costs
  • Powered by BMC Helix Platform, our cloud-native application development platform

Deliver fast and accurate responses to users

BMC Helix Chatbot makes it easy for employees to access IT information and services using natural language, across any channel they choose, without even leaving their current application.

  • Intelligent: Predictive analysis provides fast and accurate results
  • Conversational: Virtual agents understand your queries
  • Personalized: Chatbots provide relevant and targeted information

Configure BMC Helix to suit your needs

BMC Helix Platform

Foundation services offered as part of every BMC Helix solution

  • BMC Helix Platform (limited capacity and use cases)
  • BMC Helix Custom Applications
  • BMC Helix Integration Service

BMC Helix Solutions

Solutions for BMC Helix Cognitive Service Management

  • BMC Helix ITSM
  • BMC Helix Digital Workplace
  • BMC Helix Discovery
  • BMC Helix Business Workflows
  • BMC Helix Platform
  • BMC Helix Client Management

BMC Helix Add-Ons

Add-ons to enhance BMC Helix solutions

  • BMC Helix Chatbot
  • BMC Helix Cognitive Automation
  • BMC Helix Multi-Cloud Service Management
  • BMC Helix Additional Capacity
  • BMC Helix Pre-production Environment

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