Service level measurement, tracking and analysis are key to successful service delivery, continuous service improvement and customer satisfaction.
Measure the Quality of Service your ITSM customers expect.
EMAIL: email@example.com PHONE: +27 (0) 11 206 5600 FAX: 086 208 0237
1. Use the following scale: 1=unsatisfactory, 2=below average, 3=average, 4=above average, 5=excellent