As BMC Software’s longest serving UK partner, we are able to draw on a wealth of experience to provide our customers with the best possible support for their BMC Software tools.
Successfully delivered projects
Customers
BMC consultants
At KTSL we want to help you to take full advantage of new technology to drive your adoption of digital services. The end result is a digitally connected business combining people, data, processes and infrastructure.
A digitally connected business creates:
Faster, simpler and more cost effective systems
Happier end users or customers
Bigger profits
Higher growth
AI has the power to transform the
way organisations classify and
analyse service management
information.
Using AI, KUPA has the power to drive business improvement – quickly, easily, and cost-effectively by analysing your existing data, making it available through reporting, via API and with connectors to Teams and Yammer.
KUPA’s unique strength is that it was designed specifically to interpret the language of ITSM, by using the natural language of users and agents. Giving you a unique understanding of what is actually happening.
As well as providing solutions based on your existing data, KUPA never stops learning so the longer you use it, the more powerful it becomes.
Spotting trends and patterns becomes easy, allowing you to tackle problems, increase self service and identify automation in hours not months.
Traditionally, large volumes of tickets are raised yet the true meaning of the issues is misunderstood.
KUPA solves this problem by recognising natural language patterns allowing users to get answers, faster.
Problem and Knowledge Managers can drill down into data to identify solutions faster and build a library of knowledge allowing end-users to self-serve
Find Problems Faster
Reduced Ticket Volumes
Accurate insights for better decision making
More efficiency and less downtime
Increase first-time fix