How businesses can use machine

learning to transform their ITSM

effectiveness.

Are you AI ready?

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Why KTSL?


As BMC Software’s longest serving UK partner, we are able to draw on a wealth of experience to provide our customers with the best possible support for their BMC Software tools.

1000

Successfully delivered projects

180

Customers

40

BMC consultants

Digital Transformation

At KTSL we want to help you to take full advantage of new technology to drive your adoption of digital services. The end result is a digitally connected business combining people, data, processes and infrastructure.

A digitally connected business creates:

Faster, simpler and more cost effective systems

Happier end users or customers

Bigger profits

Higher growth

The specialists in
service management AI

AI has the power to transform the
way organisations classify and
analyse service management
information.

KUPA Artificial Intelligence

Using AI, KUPA has the power to drive business improvement – quickly, easily, and cost-effectively by analysing your existing data, making it available through reporting, via API and with connectors to Teams and Yammer.

How does KUPA Understand?

KUPA’s unique strength is that it was designed specifically to interpret the language of ITSM, by using the natural language of users and agents. Giving you a unique understanding of what is actually happening.

As well as providing solutions based on your existing data, KUPA never stops learning so the longer you use it, the more powerful it becomes.

Spotting trends and patterns becomes easy, allowing you to tackle problems, increase self service and identify automation in hours not months.

Traditionally, large volumes of tickets are raised yet the true meaning of the issues is misunderstood.

KUPA solves this problem by recognising natural language patterns allowing users to get answers, faster.

Problem and Knowledge Managers can drill down into data to identify solutions faster and build a library of knowledge allowing end-users to self-serve

Key Benefits

Find Problems Faster

Reduced Ticket Volumes

Accurate insights for better decision making

More efficiency and less downtime

Increase first-time fix

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